Frequently Asked Questions
Find answers about ordering, payment, delivery, returns, warranties and support from Scorelink Solutions Limited.
What does Scorelink Solutions Limited provide?
Scorelink is a Nairobi-based technology retailer and solutions provider. We supply computing equipment, electronics, networking products, security systems, telephony solutions and power-backup equipment. Product guidance and technical support are also available.
Where does Scorelink deliver?
We arrange delivery across Kenya, subject to courier coverage and the arrangements confirmed for your order. Orders placed before 3:00 pm are dispatched the same day; later orders are processed the next day. Delivery usually takes 1 to 3 days outside Nairobi. Same-day delivery in Nairobi and its environs usually takes 1 to 3 hours, depending on the location.
How much does delivery cost?
Standard delivery for non-bulky goods costs KES 500. Heavy, oversized or bulky items may have a different charge, which we will confirm before dispatch. Orders above KES 250,000 may qualify for reduced or free delivery within Nairobi, depending on the order and delivery requirements.
Which payment methods can I use?
Payment options, subject to confirmation for your order, include:
- Mobile Money: M-PESA, Airtel Money or Send Money.
- Cash on Delivery within Nairobi County, subject to confirmation.
- Payment on pickup, when collection from our CBD office is arranged.
- Invoice payment.
- Bank transfer by RTGS, PesaLink, direct transfer or EFT.
- Cheque payment.
Unless Cash on Delivery, payment on pickup or written credit terms apply, payment must be received and confirmed before dispatch. Cheques must clear before goods are dispatched.
Is Cash on Delivery available?
Cash on Delivery is available within Nairobi County only and must be confirmed for your order before dispatch.
How do I request a return?
Contact Scorelink within 7 days after receiving your order. Please wait for approval and return instructions before bringing or sending the item back.
What applies to change-of-mind returns?
A change-of-mind return may be considered if requested within 7 days and the item is unused, complete and in its original condition. An approved return has a 20% restocking fee on the item cost, and the customer pays return delivery. The item must be inspected before a refund is approved.
What should I do if an item is wrong or arrives damaged?
Contact us within 7 days of receiving the order. Include your order or invoice number and, where possible, clear photos or video of the issue. Scorelink covers return delivery when we supplied the wrong item or it arrived damaged. Please wait for our instructions before arranging transport.
When are approved refunds processed?
Returned items are inspected before a refund is approved. Approved refunds are processed within 7 to 14 days through the original payment method. For approved change-of-mind returns, the 20% restocking fee is deducted from the refund.
How long is the product warranty?
Most products come with a 12-month warranty. Some products have a longer manufacturer warranty. The applicable period and cover depend on the product and are stated in its product information or purchase documents.
Does Scorelink provide Accidental Damage Protection?
No. Scorelink does not provide Accidental Damage Protection (ADP). Customers who need accidental damage cover may arrange it through a third-party insurance provider.
Can I apply for credit?
Credit applicants normally need at least 6 months of active trade with Scorelink and a satisfactory payment history. Applications are reviewed individually. If approved, your credit limit, payment period and any applicable charges will be provided in writing before you accept the offer.
How can I contact or visit Scorelink?
Call 0183044616 or email
sales@scorelink.co.ke.
Visit us at Town House, Kaunda Street, 6th Floor, Room 608, Opposite Trattoria Restaurant, Nairobi.
These answers are a quick guide. Please check the relevant Scorelink policy or your written order confirmation for full terms.