Shipping & Delivery Terms

1. Delivery Charges

A flat delivery charge of KES 500 applies to standard, non-bulky goods.

Orders above KES 250,000 may qualify for reduced or free delivery within Nairobi, depending on the products, destination and delivery requirements.

Heavy, oversized or bulky products may have a different delivery charge. We will calculate and communicate that charge before confirming the order or arranging delivery. Any reduced or free delivery offer will also be confirmed before dispatch.

2. Delivery Coverage and Dispatch

Scorelink arranges delivery to locations throughout Kenya, subject to courier coverage and the delivery arrangements confirmed for your order.

Orders placed before 3:00 pm are dispatched the same day. Orders placed after 3:00 pm are processed the next day. Delivery usually takes 1 to 3 days for orders outside Nairobi. In Nairobi and its environs, same-day delivery usually takes 1 to 3 hours, depending on the location.

We use courier services including Popular Matatu Courier, Wells Fargo, G4S, EPH, Lakeland Logistics, EasyCoach Courier, Modern Coast and Simba Coach. You may request another courier, subject to availability.

Payment and pickup at our CBD office can be arranged where confirmed with our team.

3. Proof of Delivery

Delivery may be acknowledged by the customer, an authorised representative or a person nominated to receive the order. A signed delivery note, electronic acknowledgment or courier delivery record may be used to confirm handover.

4. Partial Deliveries

If an order needs to be delivered in more than one shipment, Scorelink will contact you and obtain your agreement before arranging the partial delivery. Delivery details for each shipment will be provided where applicable.

5. Customer-Arranged Transport

You may arrange your own courier or transporter to collect an order. Please contact us in advance to confirm the collection details and any applicable charges. Scorelink will record the handover. If there is a shortage, incorrect item or damage, contact us within the reporting period below.

6. Transport Arranged by Scorelink

Scorelink may arrange delivery through a courier or transport provider. We will confirm the delivery method and applicable charge before dispatch.

7. Special Delivery Requests

If you need a faster or specialised delivery method, contact us before dispatch. We will confirm whether it is available and advise you of any additional charge before proceeding.

8. Delivery Estimates and Delays

Delivery times are estimates and may vary depending on the destination, courier availability and other delivery conditions. If we become aware of a delay affecting your order, we will provide an update.

9. Inspecting Your Order

Please check your order when it arrives. If an item is damaged, incorrect or missing, contact Scorelink within 7 days after receiving it. Scorelink bears the return cost when we supplied the wrong item or the item arrived damaged.

10. How to Report a Delivery Issue

1. Contact us within 7 days after receiving your order.
2. Provide your order or invoice number and describe the issue.
3. Include clear photos or video where they help show the damage, incorrect item or shortage.
4. Keep the packaging and delivery documents until we advise you on the next steps.