General Terms and Conditions

1. About Scorelink

Scorelink Solutions Limited is a Nairobi-based technology retailer and solutions provider. We supply computing equipment, electronics, IT infrastructure, networking products, security systems, telephony solutions and power-backup equipment. We also provide product guidance and technical support.

SCORELINK SOLUTIONS LIMITED is a private limited company incorporated on 18 August 2026 under the Companies Act, 2015.

Company Registration Number: PVT-WQ1POR95
 | 
View Company Registration Certificate

KRA PIN Number: P052579143Q
 | 
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Registered Office: Town House, Kaunda Street, 6th Floor, Room 608, Opposite Trattoria Restaurant, Nairobi.

2. Orders and Payment

Scorelink accepts the following payment methods, subject to confirmation for your order:

• Mobile Money: M-PESA Paybill 880100; Account 1012664062.
• Cash on Delivery: Available within Nairobi County, subject to confirmation.
• Payment on Pickup: Available when collection from our CBD office has been arranged with our team.
• Invoice Payment: Payment is due before dispatch unless credit terms have been approved in writing.
• Bank Payment: RTGS, PesaLink, direct bank transfer, EFT or cheque. Account Name: Scorelink Solutions Limited; Account Number: 1012664062; Bank: NCBA; Branch: Mama Ngina. Cheques must clear before dispatch.

Unless Cash on Delivery, payment on pickup or written credit terms apply, payment must be received and confirmed before dispatch.

3. Delivery

The standard delivery charge is KES 500 for non-bulky goods. Heavy, oversized or bulky items may have a different charge. Orders above KES 250,000 may qualify for reduced or free delivery within Nairobi, depending on the order and delivery requirements. We will confirm applicable charges before dispatch.

Orders placed before 3:00 pm are dispatched the same day. Later orders are processed the next day. Delivery usually takes 1 to 3 days outside Nairobi. In Nairobi and its environs, same-day delivery usually takes 1 to 3 hours, depending on the location. Delivery times are estimates and may vary by destination and courier.

4. Returns and Refunds

Contact us within 7 days of receiving your order to request a return or report an incorrect, damaged or faulty item. Please wait for approval and return instructions before sending an item back.

An approved change-of-mind return must be unused, complete and in its original condition. A 20% restocking fee on the item cost applies, and the customer pays return delivery. We cover return delivery when we supplied the wrong item or it arrived damaged.

The following goods are not eligible for change-of-mind returns:

• Software and digital products once a licence key has been disclosed, downloaded, activated or redeemed.
• Opened consumables, such as printer ink, toner, label rolls and certain batteries.
• Used or installed accessories, including cables, USB drives, keyboards, mice, memory cards and networking accessories.
• Custom-built, configured or personalised equipment, such as computers assembled to a customer’s specifications.
• Digital vouchers, gift cards, airtime and other redeemed codes.
• Personal-use products once used, where hygiene or security makes them unsuitable for resale, such as in-ear devices or certain wearable products.
• Clearance or “sold as-is” items where the condition or known fault was clearly disclosed before purchase.

These exclusions apply to change-of-mind returns. They do not prevent Scorelink from reviewing a report that an item was supplied incorrectly, arrived damaged, is faulty, or materially differs from its description. This policy does not remove any rights provided by applicable law.

Returned items are inspected before a refund is approved. Approved refunds are processed within 7 to 14 days through the original payment method. Faulty products may be handled under the applicable warranty.

5. Product Warranties

Most products come with a 12-month warranty. Selected products may have a longer manufacturer warranty, as stated in the product information or purchase documents. Warranty claims are subject to inspection and the manufacturer’s terms. Scorelink does not provide Accidental Damage Protection (ADP); customers may arrange this separately through an insurance provider.

6. Credit Facilities

Credit applicants normally need at least 6 months of active trade with Scorelink and a satisfactory payment history. Approval, credit limits and payment periods are confirmed in writing. Any applicable interest or fees will be stated in the written credit offer before acceptance.

7. Personal Information

We use customer information to respond to enquiries, prepare quotations, process orders and payments, arrange delivery, provide support and meet legal obligations. We may share necessary information with service providers involved in these activities. Scorelink does not sell personal information. Read our
Privacy Policy
for more details.

8. Questions and Applicable Law

Contact Scorelink first if you have a question or concern about an order, payment, delivery, return or warranty. These terms are subject to applicable Kenyan law and do not remove any rights provided by law.