Privacy Policy

1. Information You Give Us

The information we collect depends on how you interact with Scorelink. It may include:

• Your name, phone number, email address and business name, if provided.
• Billing and delivery details, such as your address, town and county.
• Order, quotation, invoice and transaction references.
• Messages and details you provide when requesting product advice, technical assistance or other support.

2. Information Collected When You Use the Website

When you visit the site, technical information may be recorded, including your IP address, browser and device type, pages viewed, visit date and time, and basic diagnostic data. This helps operate the website, understand how it is used and investigate technical or security issues.

3. How Scorelink Uses Information

We use information where needed to:

• Answer questions and prepare quotations.
• Confirm and fulfil orders, record payments and arrange delivery or collection.
• Provide product guidance and respond to technical support requests.
• Send updates about an order, quotation or support request.
• Maintain the website, improve its features and help prevent fraud or misuse.
• Keep business records and meet legal or regulatory requirements.
• Send marketing messages where permitted. You can ask us to stop sending them.

4. Payments and Transaction Information

The payment method you choose may involve a payment provider or financial institution. They process the information required to handle the transaction. Scorelink may keep transaction references, payment status and related order records to confirm payment, fulfil your order and respond to payment enquiries. Do not send us your payment PIN or password.

5. Who May Receive Information

We share only the information needed for the relevant task. This may include sharing delivery details with a courier, transaction details with a payment provider, or necessary information with website hosting, communications, IT support or analytics providers.

We may also disclose information when required by law or a lawful authority, or when needed to protect our customers, website or legal rights. Scorelink does not sell personal information.

6. Cookies

The website may use cookies to support features such as browsing and the shopping cart, remember preferences, and understand website use. You can manage cookies in your browser settings. Blocking some cookies may affect how parts of the website work. Any optional analytics or advertising cookies in use should also be explained in the cookie notice or settings provided on the site.

7. Storage, Retention and Processing Outside Kenya

We keep information for as long as reasonably necessary to handle the request or order it relates to, provide support, maintain business records and meet legal obligations.

Some website or business service providers may store or process information outside Kenya. Where this happens, Scorelink takes steps required by applicable data-protection law to safeguard the information.

8. Protecting Information

Scorelink uses reasonable safeguards to help protect personal information from unauthorised access, loss, misuse or disclosure. Information sent over the internet or stored electronically cannot be guaranteed completely secure.

9. Your Data-Protection Rights

Under applicable data-protection law, you may have the right to ask for access to your personal information, request correction or deletion, object to or request restriction of certain processing, request a copy of your information, or withdraw consent where processing is based on consent.

To make a request, contact Scorelink using the details below. We may ask for information to verify your identity before responding. You may also contact Kenya’s Office of the Data Protection Commissioner.

10. Other Websites

Our website may link to external websites. Scorelink does not control their content or privacy practices. Check the privacy policy of an external site before sharing information with it.

11. Changes to This Policy

We may update this policy when our website, services or information practices change. The latest version will appear on this page.