Returns & Refund Policy

1. Return Request Period

Contact Scorelink within 7 days after receiving your order if you wish to request a return or report a wrong, damaged or faulty item. Return requests are reviewed before approval. Please wait for our instructions before bringing or sending an item back.

2. Change-of-Mind Returns

We encourage customers to check product details and order selections before purchasing. A change-of-mind return request may be considered if it is made within 7 days of receipt and the item is unused, complete and in its original condition with its packaging, accessories and documentation. Some products listed below are not eligible for change-of-mind returns.

• The customer arranges and pays for return delivery.
• A 20% restocking fee, calculated on the item cost, applies to an approved change-of-mind return.
• The item must be returned for inspection before a refund can be approved.

3. Non-Returnable Goods

The following goods are not eligible for change-of-mind returns:

• Software and digital products once a licence key has been disclosed, downloaded, activated or redeemed.
• Opened consumables, such as printer ink, toner, label rolls and certain batteries.
• Used or installed accessories, including cables, USB drives, keyboards, mice, memory cards and networking accessories.
• Custom-built, configured or personalised equipment, such as computers assembled to a customer’s specifications.
• Digital vouchers, gift cards, airtime and other redeemed codes.
• Personal-use products once used, where hygiene or security makes them unsuitable for resale, such as in-ear devices or certain wearable products.
• Clearance or “sold as-is” items where the condition or known fault was clearly disclosed before purchase.

These exclusions apply to change-of-mind requests. They do not prevent Scorelink from reviewing a report that an item was supplied incorrectly, arrived damaged, is faulty, or materially differs from its description. Such reports are handled under the relevant sections of this policy and applicable consumer protections.

4. Wrong, Damaged or Faulty Items

If you receive the wrong item or an item arrives damaged, contact us within 7 days of receipt. Provide your order or invoice number and clear photographs or video showing the issue where possible.

Scorelink bears the return delivery cost when we supplied the wrong item or the item arrived damaged. Please wait for our return instructions before arranging transport.

If an item is reported as faulty, we will review the issue and advise you on the next steps, including any applicable warranty process. Depending on the assessment and product terms, the remedy may be repair, replacement or an approved refund.

5. How to Return an Item

1. Contact Scorelink within 7 days after receiving your order.
2. Provide your order or invoice number, the product details and the reason for your request.
3. For a wrong, damaged or faulty item, include clear photographs or video where possible.
4. Wait for our approval and return instructions before bringing or sending the item back.
5. Pack the item securely and include its supplied accessories and documentation.

Approved returns may be delivered to our CBD office or sent by courier using the method agreed with Scorelink.

6. Refunds

Returned items are inspected before a refund is approved. Approved refunds are processed within 7 to 14 days after approval and issued through the same payment method used for the transaction.

For an approved change-of-mind return, the 20% restocking fee is calculated on the item cost and deducted from the refund.